Privacy Policy

Privacy Policy

Hendrix Family Dentistry (“we,” “our,” or “us”) is committed to protecting the privacy and security of our patients’ personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).

By receiving care from our office, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

• Personal Information
• Name, address, phone number, email
• Date of birth
• Insurance information
• Emergency contact information

Health & Medical Information (Protected Health Information – PHI)

• Medical and dental history
• Treatment records and imaging
• Medications and allergies
• Referrals and consultation notes

Financial Information

• Billing and payment details
• Insurance claims information

Website or Digital Information (if applicable)

• Appointment requests
• Contact form submissions

We only collect information necessary to provide dental care and operate our practice.

How We Use Your Information

We may use your information for purposes including:

• Diagnosing and treating dental conditions
• Scheduling and confirming appointments
• Communicating regarding treatment, billing, or insurance
• Processing payments and insurance claims
• Improving quality of care
• Complying with legal or regulatory obligations

We will not use or share your information for purposes not listed here without your written authorization, unless required by law.

How We Share Your Information

We may share information only as permitted under HIPAA:

With Your Authorization

For any non-standard use or disclosure, we will obtain your written permission.

Without Your Authorization (as allowed by law)

• Treatment: Referrals to specialists, coordination with other healthcare providers
• Payment: Insurance billing, eligibility checks
• Healthcare Operations: Quality assessment, audits, compliance activities
• Legal Requirements: Court orders, public health reporting, law enforcement requests

We do not sell or share your information with third parties for marketing purposes.

Patient Rights

As a patient, you have the right to:

• Access your records and request copies
• Request corrections to inaccurate information
• Request restrictions on how your information is used or shared
• Request confidential communication methods (e.g., alternate phone number)
• Receive an accounting of disclosures
• File a complaint if you believe your privacy rights were violated

To exercise any of these rights, contact our office using the information below.

Data Protection & Security

We use administrative, physical, and technical safeguards to protect your information, including:

• Secure electronic records
• Password-protected systems
• Staff training on patient privacy
• Secure disposal of physical documents

Although we take strong precautions, no system is completely immune to unauthorized access.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted in our office and/or on our website (if applicable). The effective date at the top of the policy indicates the most recent revision.

Contact Information

If you have questions, concerns, or wish to exercise your privacy rights, please contact:

Hendrix Family Dentistry
1534 Platt Springs Rd
West Columbia, SC 29169
Phone: 803-794-5555